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Total Quality Management
Total Quality Management by G. Kanji 0412643804 9780412643804
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ISBN: 0412643804


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In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Author: G. Kanji

Language: English

Edition: 1

Binding: Hardcover

Pages: 640

Publisher: Springer

Publication Date: 1995-03-31


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