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The Nordstrom Way: The Inside Story of Americas #1 Customer Service Company
The Nordstrom Way: The Inside Story of Americas #1 Customer Service Company by Robert Spector, Patrick D. McCarthy 0471161608 9780471161608
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The Nordstrom Way: The Inside Story of Americas #1 Customer Service Company by Robert Spector, Patrick D. McCarthy

Praise for The Nordstrom Way Outstanding customer service and Nordstrom2s are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for. - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers. - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. When you run a family business that includes your customers as extended family, you2re unbeatable. This book outlines an American family saga that has become the admiration of the world. - Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies Nordstrom2s business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the 290s are all about! - Donna Karan Designer and Chief Executive Officer Donna Karan Company

Author: Robert Spector, Patrick D. McCarthy

Language: English

Binding: Paperback

Pages: 256

Publisher: Wiley

Publication Date: 1996-10-09

Our Price: $3.85

Quantity:12
ISBN: 0471161608


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Robert Spector, Patrick D. McCarthy  Paperback


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