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The Hidden Children: Secret Survivors of the Holocaust
The Hidden Children: Secret Survivors of the Holocaust Jane Marks 044990685X 9780449906859 Everyone talks about customer service these days but the concrete issue behind the topic is customer satisfaction. This book contends that
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The Hidden Children: Secret Survivors of the Holocaust by Jane Marks

Everyone talks about customer service these days but the concrete issue behind the topic is customer satisfaction. This book contends that part of the problem lies with our focus on technical skills rather than people skills, both with customers and inside the organization. The new focus of this edition is on what we have learned about job burnout, the tools that are needed to solve problems, and build cooperation. The goal is to create a customer satisfaction outlook that leads to the customer loyalty companies strive for and frequently miss with customer service alone.

Author: Jane Marks

Language: English

Edition: First Edition

Binding: Hardcover

Pages: 307

Publisher: Fawcett

Publication Date: 1993-09-28

Our Price: $3.89

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ISBN: 044990685X


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Jane Marks (Edition: First Edition) Hardcover


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