The Complete Guide to Conflict Resolution in the Workplace

The Complete Guide to Conflict Resolution in the Workplace by Marick F. MASTERS, Robert R. ALBRIGHT 0814417183 9780814417188
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ISBN: 0814417183


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People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.

Author: Marick F. MASTERS, Robert R. ALBRIGHT

Language: English

Binding: Paperback

Pages: 368

Publisher: AMACOM

Publication Date: 2002-05-13


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