The Compassionate Geek: Mastering Customer Service for IT Professionals

The Compassionate Geek: Mastering Customer Service for IT Professionals by Don R. Crawley, Paul R. Senness 0983660700 9780983660705
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ISBN: 0983660700

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Note: There is a newer version of this book available. Please look up ISBN 978-0983660736.

A real-world, plain-language how-to guide for delivering amazing customer service to end-users.

Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results.

Heres what youll find:

  • Best practices for communicating with email, including examples
  • The four intrinsic qualities of great service providers
  • Best practices for communicating using chat and texting
  • Ten tips for being a good listener
  • Two practical ways to keep your emotions in check
  • A flow chart for handling user calls
  • What to do when the user is wrong
  • How to work with the different generations in the workplace

All of the information is presented in a straightforward style that you can understand and use right away. Theres nothing "foo-foo", just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

Author: Don R. Crawley, Paul R. Senness

Language: English

Binding: Paperback

Pages: 164

Publisher: soundtraining net

Publication Date: 2013-07-19

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