The Civility Solution: What to Do When People Are Rude

Many of us find ourselves confronted with rudeness every day and dont know how to respond.nbsp; From the intrusive cell-phone user who holds loud conversations in public to the hostile highway driver who cuts one off with a quick swerve of his car, politeness seems to be on a downward spiral, surprising us at every turn. P.M. Forni, the author ofChoosing Civility, has the answer. knows that rudeness begets rudeness and, inThe Civility Solution,nbsp;henbsp;showsnbsp;usnbsp;what to do when confrontednbsp;withnbsp;bad behavior by being assertive as well as civil. In more than one hundred different situations, he shows us how to break the rudeness cycle by responding to a variety of confrontations from bullying to rude internet behavior or the hurtful words of an insensitive family member.nbsp; How would you respond to the following? A salesperson ignores your requests A fellow driver gives you the infamous finger Your childs playmate misbehavesnbsp; Your boss publicly reprimands you P. M. Forni has solutions for all of these and many more.nbsp; In yet another simple and practical handbook, P. M. Forni presentsnbsp;logical solutions that reinforce good behaviornbsp;and make our world a more civil place.

Author: P. M. Forni

Language: English

Edition: First Edition

Binding: Hardcover

Pages: 192

Publisher: St. Martins Press

Publication Date: 2008-06-10