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Telephone Techniques
Telephone Techniques by Dorothy Maxwell 0028020111 9780028020112
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Telephone Techniques by Dorothy Maxwell

This five-hour program teaches proper telephone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. The program includes a consumable text-workbook, an instructor s manual and key, and a 40-minute videotape. In addition to the content listed below, the text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.

Author: Dorothy Maxwell

Language: English

Edition: 2nd

Binding: Paperback

Pages: 148

Publisher: Career Education

Publication Date: 1997-11-06

Our Price: $8.43

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ISBN: 0028020111


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Dorothy Maxwell (Edition: 2nd) Paperback


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