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Raving Fans: A Revolutionary Approach To Customer Service

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Read this book and turn your customers into raving, spAnding fans! The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work-place. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom-line results.      

Author: Ken Blanchard, Sheldon Bowles

Language: English

Edition: 1

Binding: Hardcover

Publisher: William Morrow

Publication Date: 1993-05-19

List Price: $23.99
Our Price: $3.78
Savings: $20.21

Used Quantity:12
ISBN: 0688123163

Ken Blanchard, Sheldon Bowles (Edition: 1) Hardcover