Raving Fans: A Revolutionary Approach To Customer Service

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Read this book and turn your customers into raving, spAnding fans! The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work-place. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom-line results.

Author: Ken Blanchard, Sheldon Bowles

Language: English

Edition: 1

Binding: Hardcover

Publisher: William Morrow

Publication Date: 1993-05-19

List Price: $23.99

Our Price: $3.58

Savings: $20.41

Used Quantity:4
ISBN: 0688123163

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Ken Blanchard, Sheldon Bowles (Edition: 1) Hardcover

* Free Shipping applies to all orders shipped to the contiguous 48 United States.
Variable shipping rates apply to Alaska, Hawaii, and the American Territories (Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands)
as well as International orders shipped to countries other than the USA.