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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients

Jeffrey J. Fox  Hardcover

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Delivering Happiness: A Path to Profits, Passion, and Purpose Delivering Happiness: A Path to Profits, Passion, and Purpose

Tony Hsieh (Edition: 1) Hardcover

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Now, Discover Your Strengths Now, Discover Your Strengths

Marcus Buckingham, Donald O. Clifton (Edition: 1) Hardcover

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The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job

Gary Namie Ph.D.  Paperback

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The Oz Principle: Getting Results Through Individual and Organizational Accountability The Oz Principle: Getting Results Through Individual and Organizational Accountability

Roger Connors, Tom Smith, Craig Hickman (Edition: Rev Sub) Hardcover

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The Balanced Scorecard: Translating Strategy into Action The Balanced Scorecard: Translating Strategy into Action

Robert S. Kaplan, David P. Norton (Edition: 1) Hardcover

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Meltdown: A Free-Market Look at Why the Stock Market Collapsed, the Economy Tanked, and Government Bailouts Will Make Things Worse Meltdown: A Free-Market Look at Why the Stock Market Collapsed, the Economy Tanked, and Government Bailouts Will Make Things Worse

Thomas E. Woods (Edition: 1) Hardcover

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The Talent Masters: Why Smart Leaders Put People Before Numbers The Talent Masters: Why Smart Leaders Put People Before Numbers

Bill Conaty, Ram Charan (Edition: 1) Hardcover

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Jack Mitchell (Edition: 1st) Hardcover

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The Facebook Effect: The Inside Story of the Company That Is Connecting the World The Facebook Effect: The Inside Story of the Company That Is Connecting the World

David Kirkpatrick  Paperback

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Execution: The Discipline of Getting Things Done Execution: The Discipline of Getting Things Done

Larry Bossidy, Ram Charan, Charles Burck (Edition: 1) Hardcover

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Making It All Work: Winning at the Game of Work and the Business of Life Making It All Work: Winning at the Game of Work and the Business of Life

David Allen (Edition: 1 Reprint) Paperback

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The Fifth Discipline The Fifth Discipline

Peter M. Senge (Edition: 1st) Hardcover

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Too Big to Fail: The Inside Story of How Wall Street and Washington Fought to Save the Financial System---and Themselves Too Big to Fail: The Inside Story of How Wall Street and Washington Fought to Save the Financial System---and Themselves

Andrew Ross Sorkin (Edition: First Edition, First Printing) Hardcover

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The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Shep Hyken (Edition: 1) Hardcover

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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

Michael Treacy, Fred Wiersema (Edition: Expanded) Paperback

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Business @ the Speed of Thought: Succeeding in the Digital Economy Business @ the Speed of Thought: Succeeding in the Digital Economy

Bill Gates (Edition: 1St Edition) Hardcover

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A Sense of Urgency A Sense of Urgency

John P. Kotter (Edition: 1) Hardcover

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The Big Book of Customer Service Training Games (Big Book Series) The Big Book of Customer Service Training Games (Big Book Series)

Peggy Carlaw, Vasudha K. Deming (Edition: 1) Paperback

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The Road to Reinvention: How to Drive Disruption and Accelerate Transformation The Road to Reinvention: How to Drive Disruption and Accelerate Transformation

Josh Linkner  Hardcover

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Wellbeing: The Five Essential Elements Wellbeing: The Five Essential Elements

Tom Rath, Jim Harter (Edition: 1) Hardcover

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Clockspeed : Winning Industry Control in the Age of Temporary Advantage Clockspeed : Winning Industry Control in the Age of Temporary Advantage

Charles H. Fine New edition Paperback

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Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Joseph Michelli (Edition: 1) Hardcover

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Winning Through Innovation: A Practical Guide to Leading Organizational Change and Renewal Winning Through Innovation: A Practical Guide to Leading Organizational Change and Renewal

Charles A. OReilly III, Michael L. Tushman (Edition: Revised Edition) Hardcover

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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

John R. DiJulius III (Edition: 1st) Paperback

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The Art of the Long View: Planning for the Future in an Uncertain World The Art of the Long View: Planning for the Future in an Uncertain World

Peter Schwartz  Paperback

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From Worst to First: Behind the Scenes of Continentals Remarkable Comeback From Worst to First: Behind the Scenes of Continentals Remarkable Comeback

Gordon Bethune (Edition: 1st Printing) Hardcover

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How to Win Customers and Keep Them for Life, Revised Edition How to Win Customers and Keep Them for Life, Revised Edition

Michael LeBoeuf  Paperback

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The Profit Zone: How Strategic Business Design Will Lead You to Tomorrows Profits The Profit Zone: How Strategic Business Design Will Lead You to Tomorrows Profits

Adrian J. Slywotzky, David J. Morrison, Bob Andelm  Paperback

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The Service Profit Chain The Service Profit Chain

James L. Heskett, W. Earl Sasser, Leonard A. Schle (Edition: First Edition) Hardcover

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The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment

Robert S. Kaplan, David P. Norton (Edition: 1) Hardcover

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Strategy For You: Building a Bridge to the Life You Want Strategy For You: Building a Bridge to the Life You Want

Rich Horwath  Hardcover

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All For One: 10 Strategies for Building Trusted Client Partnerships All For One: 10 Strategies for Building Trusted Client Partnerships

Andrew Sobel (Edition: 1) Hardcover

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Cultural Diversity in Organizations: Theory, Research & Practice Cultural Diversity in Organizations: Theory, Research & Practice

Taylor H. Cox Jr.  Paperback

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Natural Capitalism: Creating the Next Industrial Revolution Natural Capitalism: Creating the Next Industrial Revolution

Paul Hawken, Amory Lovins, L. Hunter Lovins (Edition: 1st) Paperback

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Moments of Truth Moments of Truth

Jan Carlzon  Paperback

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Trade-Off: Why Some Things Catch On, and Others Dont Trade-Off: Why Some Things Catch On, and Others Dont

Kevin Maney (Edition: 1) Hardcover

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Who Killed Change?: Solving the Mystery of Leading People Through Change Who Killed Change?: Solving the Mystery of Leading People Through Change

Ken Blanchard, John Britt, Judd Hoekstra, Pat Ziga (Edition: 1) Hardcover

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Reengineering the Corporation Reengineering the Corporation

Michael Hammer, James Champy  Paperback

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Reframing Organizations: Artistry, Choice, and Leadership (Jossey Bass Business & Management Series) Reframing Organizations: Artistry, Choice, and Leadership (Jossey Bass Business & Management Series)

Lee G. Bolman, Terrence E. Deal (Edition: 3) Paperback

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The Commanding Heights : The Battle for the World Economy The Commanding Heights : The Battle for the World Economy

Daniel Yergin, Joseph Stanislaw (Edition: Rev Upd Su) Paperback

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The Abilene Paradox and Other Meditations on Management The Abilene Paradox and Other Meditations on Management

Jerry B. Harvey (Edition: 1) Paperback

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Mission in a Bottle: The Honest Guide to Doing Business Differently--and Succeeding Mission in a Bottle: The Honest Guide to Doing Business Differently--and Succeeding

Seth Goldman, Barry Nalebuff  Hardcover

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Flash Foresight: How to See the Invisible and Do the Impossible Flash Foresight: How to See the Invisible and Do the Impossible

Daniel Burrus  Hardcover

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Griftopia: Bubble Machines, Vampire Squids, and the Long Con That Is Breaking America Griftopia: Bubble Machines, Vampire Squids, and the Long Con That Is Breaking America

Matt Taibbi  Hardcover

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Mastering the Dynamics of Innovation Mastering the Dynamics of Innovation

James M. Utterback (Edition: 2nd) Paperback

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The Why of Work: How Great Leaders Build Abundant Organizations That Win The Why of Work: How Great Leaders Build Abundant Organizations That Win

Dave Ulrich, Wendy Ulrich (Edition: 1) Hardcover

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Work Types Work Types

Jean M. Kummerow, Nancy J. Barger, Linda K. Kirby (Edition: 1) Paperback

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Building a Magnetic Culture: How to Attract and Retain Top Talent to Create an Engaged, Productive Workforce Building a Magnetic Culture: How to Attract and Retain Top Talent to Create an Engaged, Productive Workforce

Kevin Sheridan (Edition: 1) Hardcover

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How: Why How We Do Anything Means Everything How: Why How We Do Anything Means Everything

Dov Seidman (Edition: Expanded) Hardcover

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Weaving the Web : The Original Design and Ultimate Destiny of the World Wide Web by its Inventor Weaving the Web : The Original Design and Ultimate Destiny of the World Wide Web by its Inventor

Tim Berners-Lee (Edition: 1st) Hardcover

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What Is Six Sigma? What Is Six Sigma?

Pete Pande, Larry Holpp (Edition: 1) Paperback

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Reinventing Strategy: Using Strategic Learning to Create and Sustain Breakthrough Performance Reinventing Strategy: Using Strategic Learning to Create and Sustain Breakthrough Performance

Willie Pietersen (Edition: 1st) Hardcover

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Rise and Fall of Strategic Planning Rise and Fall of Strategic Planning

Henry Mintzberg  Hardcover

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Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life Fish! Tales: Real-Life Stories to Help You Transform Your Workplace and Your Life

Stephen C. Lundin, John Christensen, Harry Paul, P (Edition: 1) Hardcover

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Make Your Move: Change the Way You Look At Your Business and Increase Your Bottom Line Make Your Move: Change the Way You Look At Your Business and Increase Your Bottom Line

Alan N. Beaulieu, Brian L. Beaulieu  Paperback

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Freedom Manifesto: Why Free Markets Are Moral and Big Government Isnt Freedom Manifesto: Why Free Markets Are Moral and Big Government Isnt

Steve Forbes, Elizabeth Ames  Hardcover

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Fish! Sticks: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh Fish! Sticks: A Remarkable Way to Adapt to Changing Times and Keep Your Work Fresh

Stephen C. Lundin, John Christensen, Harry Paul (Edition: 1) Hardcover

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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

Leonard L. Berry (Edition: 1) Hardcover

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