Skip to content

  Home > Binding > Hardcover >

Many Unhappy Returns: One Mans Quest To Turn Around The Most Unpopular Organization In America (Leadership for the Common Good)
Many Unhappy Returns: One Mans Quest To Turn Around The Most Unpopular Organization In America (Leadership for the Common Good) by Charles O. Rossotti 1591394414 9781591394419
Stock Image - Actual Cover May Vary
 

Many Unhappy Returns: One Mans Quest To Turn Around The Most Unpopular Organization In America (Leadership for the Common Good) by Charles O. Rossotti

When Charles O. Rossotti became Commissioner of the Internal Revenue Service in 1997, the agency had the largest customer base-and the lowest approval rating-of any institution in America. Mired in scandal, caught in a political maelstrom, and beset by profound management and technology problems, the IRS was widely dismissed as a hopelessly flawed enterprise.In Many Unhappy Returns, Rossotti-the first businessperson to head the IRS-recounts the remarkable story of his leadership and transformation of this much-maligned agency. In the glare of intense public scrutiny, he effected dramatic changes in the way the IRS did business-while it continued to collect $2 trillion in revenue.Through fascinating accounts of heated Congressional hearings, encounters with Washington bigwigs, frank exchanges with taxpayers and employees, and risky turnaround strategies, Rossotti serves up a colorful story of leadership and change against daunting odds. He also underscores why every honest taxpayer should demand reform in the broader U.S. tax system.Infused with keen wit and hard-won business wisdom, Many Unhappy Returns illuminates the perils and possibilities of leading large, complex organizations in a transparent world.

Author: Charles O. Rossotti

Language: English

Edition: First edition.

Binding: Hardcover

Pages: 352

Publisher: Harvard Business Review Press

Publication Date: 2005-03-08

Our Price: $4.09

Quantity:4
ISBN: 1591394414


Condition:
Like-New [Add $0.60]
Very-Good [Add $0.40]
Good [Add $0.20]
Acceptable

Quantity:  
Description
 
Charles O. Rossotti First edition. Hardcover


Browse for more products in the same category as this item:

Binding > Hardcover

* Free Shipping applies to all orders shipped to the contiguous 48 United States. Variable shipping rates apply to Alaska, Hawaii, and the American Territories (Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands) as well as International orders shipped to countries other than the USA.