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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company Robert Spector 0471355941 9780471355946 Praise for Lessons from the Nordstrom Way Lessons from the Nordstrom Way is a blueprint for provid
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company by Robert Spector

Praise for Lessons from the Nordstrom Way Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry. -Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc. Robert Spectors book is chock-full of insights on how you can give great customer service-no matter what business youre in. This stuff makes sense. Youll read it and immediately ask yourself,now why did I never think of that?-Roy H. Williams, bestselling author of The Wizard of Ads At Continental, we learned that you must trust your people to do a good job. Robert Spector shows that entrusting and empowering your employees are essential ingredients for a corporate culture of great customer service.-Gordon Bethune, Chairman and CEO, Continental Airlines

Author: Robert Spector

Language: English

Edition: 1st

Binding: Hardcover

Pages: 226

Publisher: Wiley

Publication Date: 2000-01-15

Our Price: $4.19

Quantity:3
ISBN: 0471355941


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Robert Spector (Edition: 1st) Hardcover


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