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IT Services: Costs, Metrics, Benchmarking and Marketing
IT Services: Costs, Metrics, Benchmarking and Marketing Anthony Tardugno, Thomas DiPasquale, Robert Matthews 0130191957 9780130191953 This is the first 100% customer-focused guide to satisfying the consumers of your companys IT se
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IT Services: Costs, Metrics, Benchmarking and Marketing by Anthony Tardugno, Thomas DiPasquale, Robert Matthews

This is the first 100% customer-focused guide to satisfying the consumers of your companys IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and stretch goals that achieve real business benefits. Applicable to both in-house and outsourced operations, IT Services serves as a roadmap for executives building enterprise-wide operations centers; a practical guide for managers seeking to developer stable and cost-effective support infrastructures; and an invaluable educational guide for IT consumers who want to know what they can and should expect.

Author: Anthony Tardugno, Thomas DiPasquale, Rob

Language: English

Binding: Hardcover

Pages: 208

Publisher: Prentice Hall

Publication Date: 2000-03-20

Our Price: $4.09

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ISBN: 0130191957


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Anthony Tardugno, Thomas DiPasquale, Rob  Hardcover


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