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I Know It When I See It: A Modern Fable About Quality
I Know It When I See It: A Modern Fable About Quality John Guaspari 0814473938 9780814473931 The secret to the success of I Know It When I See It lies in its stylish delivery of a serious theme. A succinct and intriguing business
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I Know It When I See It: A Modern Fable About Quality by John Guaspari

The secret to the success of I Know It When I See It lies in its stylish delivery of a serious theme. A succinct and intriguing business fable, it tells the story of Punctuation, Inc. and provides a simple message about quality -- that its the customer who defines it. The story shows how businesspeople who pay close attention to what kind of quality their customers want, will also find just what their company wants -- success and big profits. This new paperback edition features the delightful illustrations that helped make the German translation a huge hit. Kenneth Blanchard, co-author of The One Minute Manager said Anyone who reads it without coming to a significant-- almost gut level-- understanding of what quality really is ought to get a one minute reprimand.

Author: John Guaspari

Language: English

Binding: Paperback

Pages: 96

Publisher: AMACOM

Publication Date: 2006-02-26

Our Price: $4.29

Quantity:2
ISBN: 0814473938


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John Guaspari  Paperback


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