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Help!: The Art of Computer Technical Support
Help!: The Art of Computer Technical Support by Ralph Wilson 0938151142 9780938151142
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Help!: The Art of Computer Technical Support by Ralph Wilson

Support manager Wilson discusses general principles of problem determination and offers a methodology for troubleshooting, taking feedback on products, and resolving complaints. He offers survival information for handling angry and abusive callers, novice users, skeptics, the silent type, the terminally confused, and the nonstop talker, along with tips for maintaining a sane working environment. Annotation(c) 2003 Book News, Inc., Portland, OR (

Author: Ralph Wilson

Language: English

Binding: Paperback

Pages: 231

Publisher: Peachpit Pr

Publication Date: 1991-02-01

Our Price: $4.29

ISBN: 0938151142

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Ralph Wilson  Paperback

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