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Employees First, Customers Second: Turning Conventional Management Upside Down
Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar 1422139069 9781422139066
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Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar

Imagine a management philosophy based not upon serving a companys customers, but on serving the companys employees. Vineet Nayar, CEO of HCL Technologies in India, has put such a philosophy into practice with remarkable results. His employee first, customer second mantra has been recognized globally as an example of organizational innovation, and was deemed a new and radical management philosophy ripe for the picking in the Western world by Business Week. In this book, Nayar himself describes his blunt refusal to treat the flesh and blood of HCL--its people--as human resource or as intellectual capital or even as an asset like all its other assets-and how his unique perspective led to an holistic transformation of his organization. By putting employees on top of the organizational pyramid, he argues, your company can fully realize the value created in the interface between customers and employees. This book leads managers and executives through the five core aspects of Nayars approach, demonstrating how to create a sense of urgency, overhaul incentives and reporting structures, foster transparency in communications and feedback, provide platforms for achievement and personal growth, and finally recognize the potential of every individual in the organization. The Employee First philosophy should be the fulcrum of the transformation journey of any organization.

Author: Vineet Nayar

Language: English

Binding: Hardcover

Pages: 208

Publisher: Harvard Business Review Press

Publication Date: 2010-06-08

Our Price: $3.85

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ISBN: 1422139069


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Vineet Nayar  Hardcover


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