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Customers Are People ... The Human Touch
Customers Are People ... The Human Touch by John McKean 0470848898 9780470848890
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Customers Are People ... The Human Touch by John McKean

Although 70% of the customers decision to buy is based on how they are treated as people, few ornganizations have recognized its importance as well as understanding how to implement the human touch art as a science. John McKean provides a practical guide to implementing this art as consistent, business-wide, technology-enabled science drawn form proven approaches from world-class human touch practitioners.

Author: John McKean

Language: English

Edition: 1

Binding: Hardcover

Pages: 324

Publisher: Wiley

Publication Date: 2002-12-30

Our Price: $4.49

ISBN: 0470848898

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John McKean (Edition: 1) Hardcover

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