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Customer at the Crossroads: From Parable to Practice
Customer at the Crossroads: From Parable to Practice Eric Harvey, B J Gallagher Hateley 1583760806 9781583760802 Customer at the Crossroads offers a humorous and entertaining way to reinforce some key customer service values. The
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Customer at the Crossroads: From Parable to Practice by Eric Harvey, B J Gallagher Hateley

Customer at the Crossroads offers a humorous and entertaining way to reinforce some key customer service values. The moral of this simple, elegant story has the power to transform both people and organizations. The booklet concludes with a series of thought-provoking questions, making it a perfect vehicle for team discussions or reading groups.

Author: Eric Harvey, B J Gallagher Hateley

Language: English

Edition: illustrated edition

Binding: Paperback

Pages: 48

Publisher: Berrett-Koehler Publishers

Publication Date: 2001-10-01

Our Price: $4.29

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ISBN: 1583760806


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Eric Harvey, B J Gallagher Hateley illustrated edition Paperback


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