Skip to content

  Home > View Categories > Computers & Technology >

Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Lori Bocklund, Dave Bengtson 0970950780 9780970950789
Stock Image - Actual Cover May Vary
 

Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Lori Bocklund, Dave Bengtson

Call Center Technology Demystified clarifies the sometimes complex and often confusing array of technologies that enable call center success. This book will lead you through the labyrinth of customer contact technology jargon, common misperceptions and marketing hype to help you align technology with business needs and optimize your technology investments

Author: Lori Bocklund, Dave Bengtson

Language: English

Binding: Paperback

Pages: 375

Publisher: ICMI Press (International Customer Management

Publication Date: 2002-06-01

Our Price: $4.29

Quantity:4
ISBN: 0970950780


Condition:
Like-New [Add $0.60]
Very-Good [Add $0.40]
Good [Add $0.20]
Acceptable

Quantity:  
Description
 
Lori Bocklund, Dave Bengtson  Paperback


Browse for more products in the same category as this item:

View Categories > Computers & Technology
View Categories > Computers & Technology > Networking & Cloud Computing
Binding > Paperback

* Free Shipping applies to all orders shipped to the contiguous 48 United States. Variable shipping rates apply to Alaska, Hawaii, and the American Territories (Puerto Rico, Guam, American Samoa, the U.S. Virgin Islands, and the Northern Mariana Islands) as well as International orders shipped to countries other than the USA.