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Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century Keith Dawson 1578200504 9781578200504 Its not just the technology, the people, or the customers. Its all three, and more: call cen
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Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century by Keith Dawson

Its not just the technology, the people, or the customers. Its all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your businesss customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. Its about seeing beyond todays problems, to tomorrows opportunities.Its not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ; A call center is not just the technology, or the people, or the customers; its all three, and more. Its the core of a businesss customer relationship strategy. This book can help the smart call center manager position his center for long-term success

Author: Keith Dawson

Language: English

Binding: Paperback

Pages: 214

Publisher: Routledge

Publication Date: 1999-04-01

Our Price: $4.19

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ISBN: 1578200504


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Keith Dawson  Paperback


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