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Call Center Recruiting and New Hire Training
Call Center Recruiting and New Hire Training Greg Levin, Laurie Solomom, Ann Smith, Wanda Sitzer, Leslie Hansen Harp, Julia Mayben, Anita OHara, Bette Mock, Dan Lowe, Mark Craig, Jennifer Wilber 0970950705 9780970950703 The highes
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Call Center Recruiting and New Hire Training by Greg Levin, Laurie Solomom, Ann Smith, Wanda Sitzer, Leslie Hansen Harp, Julia Mayben, Anita OHara, Bette Mock, Dan Lowe, Mark Craig, Jennifer Wilber

The highest hurdle that stands before most call center managers today is the shortage of qualified agents. To help you prepare for booming call center growth and the demands of the emerging multichannel environment, Call Center Recruiting and New Hire Training compiles the best articles, ideas and tools from the monthly newsletter Call Center Management Review to give you the foundation for a forward-thinking approach to agent recruitment and new-hire training.<P>The increase in call center openings, low employment and intense rivalry for multiskilled agents will add up (if it doesnt already) to a management nightmare unless you have an effective recruitment and new-hire training program in place. Selected for their educational value, practicality and timeless recruiting and new-hire principles, these articles provide innovative practices, programs and strategies to get the right people with the right aptitudes and abilities in place before training commences... and then cultivate those new hires into high-performance agents equipped and ready for the challenges ahead.

Author: Greg Levin, Laurie Solomom, Ann Smith, W

Language: English

Binding: Paperback

Pages: 160

Publisher: ICMI Press (International Customer Management

Publication Date: 2001-10-01

Our Price: $12.40

Quantity:1
ISBN: 0970950705


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Greg Levin, Laurie Solomom, Ann Smith, W  Paperback


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