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Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them

Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them by Ronald M. Shapiro, Mark A. Jankowski, James Dale 1400050111 9781400050116
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Bullies, Tyrants, and Impossible People: How to Beat Them Without Joining Them by Ronald M. Shapiro, Mark A. Jankowski, James Dale

Theyre lurking everywhere. We all know them. Theyre the S.O.B.s who thrive on being difficult and nasty, and who generally succeed in driving you berserk. Until now. This practical guide provides the tools youll need to deal with your nothing-is-ever-good-enough boss, your everything-is-a-competition client, even your kvetching mother-in-law. The first step is identifying your S.O.B. from the wide range out there--from Situationally Difficult People (theyve had a bad day and theyre taking it out on you) to The Simply Difficult (its their 24/7 m.o.). Next, youll learn foolproof ways to shift the S.O.B. dynamic, sidestepping confrontation and maintaining your integrity. Shapiro and Jankowski have encountered every type of difficult person in their varied careers. Theyve argued civil rights cases, tackled consumer fraud, represented bull-headed athletes, and butted heads with the likes of Edward Bennett Williams, former owner of the Baltimore Orioies. Builies, Tyrants, & S.O.B.s is filled with hilarious true tales of how these people were dealt with creatively and effectively. This book deserves a spot in every office and home--right next to the aspirin.

Author: Ronald M. Shapiro, Mark A. Jankowski, James Dale

Language: English

Edition: First Edition

Binding: Hardcover

Pages: 276

Publisher: Crown Business

Publication Date: 2005-06-07

Our Price: $4.77

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ISBN: 1400050111


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Ronald M. Shapiro, Mark A. Jankowski, James Dale (Edition: First Edition) Hardcover

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