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Beyond Total Quality Management: Toward The Emerging Paradigm
Beyond Total Quality Management: Toward The Emerging Paradigm Greg Bounds, Lyle Yorks, Mel Adams, Gipsie Ranney 0070066787 9780070066786 Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12
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Beyond Total Quality Management: Toward The Emerging Paradigm by Greg Bounds, Lyle Yorks, Mel Adams, Gipsie Ranney

Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.

Author: Greg Bounds, Lyle Yorks, Mel Adams, Gipsie Ranney

Language: English

Binding: Hardcover

Pages: 832

Publisher: McGraw-Hill College

Publication Date: 1994-01-01

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ISBN: 0070066787


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Greg Bounds, Lyle Yorks, Mel Adams, Gipsie Ranney  Hardcover


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