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A CQI System for Healthcare
A CQI System for Healthcare by Tim Mannello 0527762903 9780527762902
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A CQI System for Healthcare by Tim Mannello

Describes the ten-year process that led to a National Commitment to Quality Award for the Williamsport Hospital. Outlines the CQI system and its three-pronged customer-service focus, and shows how the hospital used CQI methods to improve quality in personal services, service systems, and health care outcomes. A lengthy appendix on resources provides tools and guidelines for implementing a CQI plan, and includes checklists and sample forms. Annotation c. by Book News, Inc., Portland, Or.

Author: Tim Mannello

Language: English

Edition: 1

Binding: Hardcover

Pages: 318

Publisher: Productivity Press

Publication Date: 1995-04-11

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ISBN: 0527762903


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Tim Mannello (Edition: 1) Hardcover


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