Home > View Categories > Business & Money >

1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line
1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line Donna Greiner, Theodore B. Kinni 0761520295 9780761520290 Sure-Fire, Cant-Miss Tips, Techniques, and Ideas for Building Lifelong Customer
Stock Image - Actual Cover May Vary


 

1,001 Ways to Keep Customers Coming Back: WOW Ideas That Make Customers Happy and Will Increase Your Bottom Line by Donna Greiner, Theodore B. Kinni

Sure-Fire, Cant-Miss Tips, Techniques, and Ideas for Building Lifelong Customer Loyalty Imagine having the customer-service secrets of the worlds most successful businessesright at your fingertips. With this book you can! AuthorsDonna GreinerandTheodore Kinnispent five years uncovering how Nordstrom, Southwest Airlines, Ritz-Carlton, American Express, and other world-class companies keep their customers for life. The result is 1,001 timely, entertaining, and brilliantly inventive customer-retention ideas. Inside, youll discover the secrets to: Creating products/services tailored to your customers needs Recognizing and rewarding your most profitable trophy customers Using three kinds of guarantees to build customer trust Turning first-time customers into frequent buyers And much more

Author: Donna Greiner, Theodore B. Kinni

Language: English

Edition: 0

Binding: Paperback

Publisher: Crown Business

Publication Date: 1999-10-20

Our Price: $3.89
SUPER DEAL: $3.31
Savings: $0.58

Used Quantity:3
ISBN: 0761520295
Quantity:

Description
 
Donna Greiner, Theodore B. Kinni (Edition: 0) Paperback


Browse for more products in the same category as this item:

View Categories > Business & Money
View Categories > Business & Money > Management & Leadership
Management & Leadership
View Categories > Business & Money > Marketing & Sales
Marketing & Sales
View Categories > Business & Money > Processes & Infrastructure
Processes & Infrastructure
View Categories